Certified Restorer: The Badge of Professional Excellence

The restoration of property damaged by fire, smoke, or water requires skills different from ordinary cleaning or construction. Hazards such as tear gas, oil spills, mildew, and storm damage are representative of the wide array of problems that property owners may face.

Persons suffering serious property damage have a critical need for authoritative information on the nature of their damage and the alternatives available to them. Can a specific item be saved? Is it cost effective to do so? What are the best procedures for preserving textiles, artwork, and most importantly, the home or business itself?

In the face of an overwhelming need for qualified professionals in damage evaluation and repair, the National Institute of Disaster Restoration started its Certified Restorer Program in 1976. The objective of the program was to develop skills, knowledge, and professional ethics that today's enlightened property owners require.

Those who attain CR status must continue to live up to the high standards that govern the program, backed by a standing committee on professional ethics. Certified Restorers are required to maintain their status by periodic recertification.

Before being accepted as a Certified Restorer candidate, each applicant must:

  • Be engaged in disaster restoration as a practicing technician, supervisor or estimator at the present time and at least three years immediately prior to applying.
  • Attended at least one National Institute of Disaster Restoration or Water Loss Institute seminar or an ASCR convention in the 12 months preceding application.
  • Complete a detailed Application for Candidacy, including all relevant personal and business history.
  • Provide evidence of good character and business reputation. Candidates' names are published for comment prior to acceptance.

After attending candidate status, the applicant works to meet the following program requirements:

  1. Attend the Certified Restorer School and earn a score of 80% or better on a written examination covering the major categories of restoration.
  2. Attain a satisfactory rating on a personal ethics examination.
  3. Demonstrate understanding of, and adherence to the Certified Restorer Code of Ethics and Code of Conduct.
  4. Complete a formal report on a restoration project or an approved research topic.

As one might expect, NIDR Certified Restorers are proud of their credentials. NIDR is just as proud of them, not only for their perseverance in completing the program, but for the commitment and skill they provide to the communities they serve.


Code of Ethics: National Institute of Disaster Restoration

As a member of the National Institute of Disaster Restoration (NIDR), a division of ASCR (RIA) International, restorers promise to uphold the following Code of Ethics:

Prepare estimates with the intention of charging a fair price for a good job.

Limit the scope of estimates to the damage involved, as perceived.

Not knowingly prepare estimates for more or less than the restoration requires without so stating in estimates.

Accept no agreements with property owners, insurance adjusters, or subcontractors to give or receive rebates or compensation not specified in estimates.

Not discuss prices with competitive bidders while bidding is open.

Accept no prior agreements to do more work for the same price, nor charge a lesser rate for the work done the the rate quoted in estimates.

Keep abreast of new research and developments in fire, water, vandalism and related disaster restoration so as to give customers the benefit of the most effective techniques available.

Maintain adequate job records and administer affairs in accordance with accepted business practices and accounting procedures.

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