It has been awhile since our last blog post. In that time we have seen a few disasters hit the Long Island and New York City metropolitan area. There was the flooding due to heavy rains on August 14th and Hurricane Irene that blew through here a few weeks later. Unfortunately, both instances caused severe property damage to many homes and businesses throughout our area.
Advanced Restoration's call volume increased 800% over those 2 months compared to the same time last year when there was no severe weather occurrences. Our staff handled the tremendous increase in workload with the usual care and professionalism our clients are used to. They were tremendous in assisting the plethora of very upset and distraught home and business owners. But honestly we would not have been able to pull it all off without our association with Disaster Kleenup International (DKI), which we have been a Member Company of for over 3 years.
For those of you who might not be familiar with DKI here is a recap.
Disaster Kleenup International is North America’s largest property damage restoration contracting organization. Disaster Kleenup International (DKI) was founded in 1974 by a small group of restoration contractors seeking the benefits of a collaborative business and personal network. In the early years of its history, the DKI organization focused on providing networking opportunities for Members and establishing a reputation in the marketplace for high-quality property restoration. The DKI organization has expanded its offerings to include educational and training programs, co-operative buying opportunities, national networking events, corporate branding and marketing efforts and much more.
The ability to provide quality disaster response planning and emergency response services to clients throughout the United States and Canada is a main reason that DKI is North America’s largest disaster restoration contracting organizations. With over 400 service locations throughout the United States and Canada DKI is available 24 hours a day, 365 days a year. DKI members return damaged property to its pre-loss condition quickly and efficiently, delivering complete satisfaction to our customers.
If it was not for this association we would not have been able to service the influx of calls we received during those catastrophes. On Sunday August 14th, the first two calls we received utilized over 250 pieces of our drying equipment. Between those two jobs and all our running jobs we only had a few more pieces of equipment left to service all the other calls that were coming into our office. I placed a call to DKI Member Company Royal Plus in Maryland, and less than 8 hours later they had an eighteen wheeler filled with over 750 pieces of drying equipment at our office to help us service all our customers. The truck was onsite here at my office for just under two weeks. And when Hurricane Irene hit Long Island, Royal Plus sent that truck back up again so we could service all our clients that were affected. Also with the other New York DKI Member Companies, we were referring losses to each other based upon our geographical area. It was all about servicing the client while putting aside each companies personal interests.
Besides the equipment rental, every DKI Member is always around to give me their advice or share an experience that they learned from. I have learned so much just from the Member Companies in the DKI Northeast Chapter. It has been invaluable.