Real Restoration Results: Fire, Water, Mold and Storm Damage Recovery Across Long Island- Customer Quotes 

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1. Fire Damage Restoration Job

Rapid Response to Residential Fire in Nassau County
Location: Baldwin, NY
Client Type: Homeowner

The Problem:
A kitchen fire spread to the living room, causing extensive smoke and structural damage. The home was unsafe to occupy, and the family needed emergency assistance.

Our Solution:

• On-site within 60 minutes of the call

• Performed emergency board-up and smoke containment

• Cleaned and deodorized all affected areas

• Rebuilt damaged drywall and flooring

• Coordinated directly with the homeowner’s insurance provider

Results:

• Family safely back in their home within 12 days

• 100% smoke odor removal

• Insurance covered 99% of the total cost

Client Quote:

“Advanced Restoration showed up within the hour and handled everything professionally, from cleanup to dealing with our insurance.”

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2. Water Damage Cleanup Job in Bay Shore

Basement Flood Cleanup After Storm Surge in Suffolk County
Location: Bay Shore, NY
Client Type: Residential homeowner

The Problem:
A Nor'easter caused flooding, leading to 4 inches of standing water in the basement. Belongings and electrical systems were at risk.

Our Solution:

• Extracted all standing water within 3 hours

• Set up dehumidifiers and drying equipment

• Removed and replaced water-damaged drywall and carpet

• Performed mold remediation in exposed areas

Results:

• Complete water and mold removal in under 72 hours

• Prevented long-term structural issues

• $10,000 in damages recovered through insurance

Client Quote:

“Fast, courteous, and efficient, Advanced Restoration prevented what could’ve been a complete disaster.”

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3. Mold Remediation Case Study

Black Mold Removal in Apartment Complex
Location: Queens, NY
Client Type: Property manager

The Problem:
Tenants reported musty odors and visible mold in 3 units. Testing confirmed black mold due to poor ventilation and a leak in the roof.

Our Solution:

• Contained the affected areas using negative air pressure

• Removed and replaced mold-infested drywall

• Used HEPA filtration and applied antimicrobial treatments

• Coordinated repairs with the landlord’s contractor

Results:

• Mold fully remediated and air quality passed post-testing

• Tenants returned within 4 days

• No additional health complaints or violations

Client Quote:

“We needed professional results quickly and Advanced Restoration delivered. We’ll be using them again.”

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4. Storm Damage Restoration Case Study

Location: West Babylon, NY 

The Problem:
Heavy winds tore off shingles and broke windows, allowing water to enter the attic and upper floors.

Our Solution:

• Emergency roof tarping within 2 hours of the call

• Removed wet insulation and dried attic space

• Repaired interior water damage

• Installed new roofing and flashing

• Documented damage for the insurance claim

Results:

• Home protected from further damage

• Restoration completed in 6 days

• Insurance paid out $18,000 in covered damage

Client Quote:

“They worked directly with our insurance adjuster and made the process painless.”